![]() ![]() ↗ Bomgar vs TeamViewer: Detailed Comparison.Push Web Updates – URLs can be pushed to end-users by the support team to provide system configuration files or status updates about the problem currently under review.The ability for the user and the support team to communicate and share files and information leads to quicker problem resolution. Secure Session Chat – Real-time chat can be a big factor in identifying and resolving user issues.Screen Snapshot Viewing – End users can take screenshots of their device’s screen to share with the support team.This allows for streamlined problem resolution and satisfied customers. Screen Co-Browsing – With the BeyondTrust iPhone remote support app, support reps can view the same apps and websites currently in use on an iPhone or iPad.Technicians can use the BeyondTrust Console to push notifications to a company’s mobile users, keeping them informed while working remotely. The tool expands the capabilities of customer service personnel, letting them share a user’s screen, watch as apps are installed or run, view screenshots taken of the iOS device, and chat over a secure connection. BeyondTrust Remote SupportīeyondTrust Remote Support, formerly known as Bomgar, allows teams to provide iPhone remote assistance and maintain the productivity of a mobile workforce. Price: Plans start at $469 per year for cloud instances. Instantly resume connections after rebooting remote machines.Control and send commands to remote computers.Connect to remote machines via WiFi/LTE/3G.Adjusts screen resolution automatically.Supports switching between multiple monitors.Real-time remote iOS screen sharing and viewing.ISL Light has been translated into 20 languages and is widely used in over 100 countries around the world. Email invitations can be sent that enable the transfer of active sessions to other operators to facilitate team productivity. A unique code generated by the software enables technicians to invite users to support sessions by sending them a link. Secure connectivity is established using AES 256-bit encryption and two-factor authentication. Businesses can customize the tool’s interface with white labeling and the ability to add brand colors and logos. The tool also lets a user control a Windows, Mac, or Linux machine from an iOS device. ISL Light is a versatile iOS remote support solution that lets users easily share their screens with online technicians. HelpWire is an easy to use and install solution that provides customers with an extensive set of features. Technical teams can diagnose and resolve user issues with their iPhones or apps remotely, saving everyone time and money. The tool forwards virtual copies of network-connected iOS devices, allowing them to be accessed from any location. ![]() HelpWire takes a unique approach to iPhone remote support by employing advanced port redirection technology to visualize iOS devices. ![]() This article looks at the best software solutions for iOS remote support. Teams need tools for the remote support of iOS devices like iPhones and iPads to assist users in resolving problems. The ability to provide remote support for iPhones and other iOS devices is essential. The increasing preference of mobile devices for business use can pose a challenge for a company’s information technology (IT) support department. Technical staff members are expected to provide assistance to a diverse user community with activities that include things like Apple remote support, help with Windows machines, and installing Linux distributions. Modern computing environments are increasingly becoming multi-platform to address business objectives and personal preferences. ![]()
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